Service Level & Maintenance

Service Level Agreement

The Quick Backup network is designed as a high availability network with high levels of redundancy and offers all paid customers a realistic 99.95% uptime Service Level Agreement excluding scheduled maintenance and upgrades.

The effective service level agreements outlines the processes involved in reaching a service level, as well as the content which forms the basis of an agreement.

Copies of this document are made available to paid users on completion of the sign up process.

Quick Backup Scheduled Maintenance

Quick Backup understands the need to backup and restore at any time, however scheduled maintenance is required to keep our infrastructure up and running securely at peak performance.

Peak time for online Backup is during the evening, so all scheduled work will be performed during business hours; ideally major work or upgrades will be scheduled for public holidays when possible.

No downtime is scheduled between 5pm and 7am.

In the event of downtime the website will be updated and will advise the work in progress and estimated time to be online.

Target of Uptime including upgrades and maintenance is 99.5% per year.

Scheduled Major Projects (involving scheduled downtime)

Major projects schedule in the next 3 months:

Project: Replacement primary SAN and SATA II media retirement from primary SAN role.

Impact: Downtime for each user will be 1 day on one of the following dates (Not all dates)

25th December 2011 – Downtime 10:00am to 4:30pm     

26th December 2011– Downtime 9:30am to 4:45pm

27th December 2011 – Downtime 9:30am to 4:45pm

1st January 2012 – Downtime 9:30am to 4:45pm

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