Security

Overview

Quick Backup considers data security a top priority and takes all necessary precautions to protect customer information, identity and backup data from known and unknown security threats.

Data Security

All customer data is encrypted and compressed before leaving the customers site. All stored data on the Quick Backup system (including replication) is securely encrypted. Customers’ data is never transmitted or stored in unencrypted form.
This includes transmission between the Quick Backup client software that is installed on customers servers, laptops and computers to the Quick Backup storage servers. The Quick Backup website uses SSL encryption to secure all pages that display or transmit customer data or account information.
Tape backups provide an additional offline backup and are encrypted and only backup further encrypted data, making completely secure.
For more information see the encryption page.

Physical Security

The buildings containing Quick Backup infrastructure themselves not sign written, nor labelled as data centres, they are monitored by CCTV surveillance around the clock. They have electronic access control through a single point of entry and operate using self contained power units to ensure maximum uptime. Automatic fire detection and alarm systems are installed and the server rooms operate under a climate controlled environment.
Primary and replication servers are located in physically locked racks and are protected without keyboards, mice or monitors connected to them. They are also password protected, accessible only via a restricted IP Address and via hidden a port and access is heavily restricted to only trained Quick Backup staff.

Network Security

Quick Backup servers are isolated behind dedicated firewalls. Minimal ports are open and accessible from outside of the physical network segments where the servers reside. Administrative access is tightly controlled and only available to a few selected IP address.

Media Retirement

Quick Backup is continuously upgrading equipment and expanding storage. During normal maintenance and upgrade operations certain drives maybe retired. These drives contain strongly encrypted data and they are also members of RAID 6 disk arrays making them virtually impossible to decipher. As an extra security measure, the drives are wiped clean using a multi-pass data wiping technology before the drives destroyed to a T4 Standard (crushed to almost dust) on retirement.

Threat Assessment

Due to the strong encryption of the backup data and customer information, the only known threats that would expose customer data involve the disclosure of passwords and encryption keys by the customers. Use of weak or easily guessed passwords may allow an unauthorised person to gain access to the contents of your data.

Electronic threats

Electronic threats to the data centre facilities and severe denial of service attacks are addressed by our secondary replication of data and an offline tape backup of customer’s data. Names of data centres used not published in an effort to make a simultaneous attack on multiple data centres more difficult and less likely to affect the availability of Quick Backup data. In addition the Quick Backup network segments at the secondary facilities are completely blocked from public access during normal operation. Certain detailed information such as network configuration, firewall configuration, router information and data centre locations, security procedures, and other security related configuration information is kept confidential to avoid giving potential attackers’ information that can be used to plan an attack.

Physical threats

Physical threats to the data centre are addressed by our secondary replication of data and an offline tape backup. Physical data centre names and addresses are not published in an effort to make an attack on more difficult and less likely to affect the availability of Quick Backup data. Related configuration information is kept confidential to avoid giving potential attackers’ information that can be used to plan an attack.

Dual Data Centres (optional)

To guarantee reliability of service, each data set protected by Quick Backup is stored on two raid 6 disk arrays. Data stored in the primary data vault is automatically mirrored to a second disk array.

An option is available to replicate to a 2nd data centre with the same security features as the primary data centre. This infrastructure moves to deliver a complete failover environment and absolute reliability.

For more information about the Data Centres used by Quick Backup fill in the enquiry form in our contact area and we’ll send you a data sheet. Alternatively, you can contact our sales team or email sales@quickbackup.com.au

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