Emergency Support

Quick Backup has 24/7 Australian Based Support, which you can contact by phone, email or online. However, when you have an emergency, a phone call would be the most appropriate way to get immediate response.

What if I have an emergency between 8am and 6pm?

If you are a Quick Backup customer and need help between the hours of 8am and 5.30pm - please click here to contact our dedicated Support Team on the Support Line (calling us is the best method for an emergency)

We are available on-demand to provide expert guidance on your issue.

What if I have an emergency after 6pm?

If you have an issue with your Quick Backup service and need help outside the hours of 8am and 6pm - then we do offer an Emergency Support facility. This service is for serious data loss or hardware failure incidents that need urgent attention.

Call us as per the details mentioned here; you will speak with one of our operators who will take your name and some of your company details. This information will be passed directly to our on-call engineer who will contact you to offer support.

Please note that the Emergency Support service is not for minor troubleshooting incidents. If you do have an issue that you identify outside of normal Support Team hours please email support@quickbackup.com.au. Your issue will then be prioritised for resolution. 

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